Deleted account on daml.talentlms.com

Outreach
1

Hi all,

I used to have an account on daml.talentlms.com. Used it for a fair amount of time, bought a couple of trainings, and I was aiming to complete the certification for Daml Technical Solution Architect sometime around November last year. In the meantime, I needed to interrupt it for a while and was going to get back to it now. When I’ve tried to log in on the training platform and was unable to do so, I’ve reached out via e-mail to get my account reactivated and was warned that my account was “likely pruned due to inactivity by the platform operator” and my only option was “to now create a new account”. Creating a new account is not my ideal since I would lose the all the courses that I’ve purchased so far. I was hoping to get some advice on how to proceed regarding this matter.

Thank you!

1 Like
2

Hi Ana,

I completely understand your concern about losing the courses and the progress you’ve made toward your certification. The accounts have been removed due to system storage issues. We have contacted the platform operator directly to see if there is any way to recover your previous account and restore your certifications. We know this isn’t the ideal experience, but we are making our best effort to get you back to learning. Can you also DM me the courses you’ve already completed, and any certification IDs if you have them saved? This might help expedite things.

3

Hi, any news regarding this? Been a couple of days, and still have no way of accessing my course.

4

hi Ana, I’m OOO now. I have received your DM. Will check with the team later next week when I’m back.

5

Hi, totally understand that you are OOO, but as I mentioned, my allocation for certification purposes is limited, and I was hoping that someone might take over while someone is out. I only aim to recover something that I’ve purchased, so I’m finding the process of rectifying this situation prolonged; I’m even willing to let the rest of the completed certifications go, even if I think that it’s a little bit too much to have my account deleted after an inactivity period of 6 months. It doesn’t seem reasonable to expect activity from users on a training platform in such a short period.